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NEED HELP?

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We’ll respond within 72 hours!

FAQ

Before reaching out to us, please read through the following frequently asked questions...

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How do I play your games?

There are instructions and videos explaining how to join each game, on the games' information pages. See the list of available games here.

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Do you have a cryptocurrency that I can buy?

Not at the moment. We are building our products first and once we find our product-market fit then we will consider creating an on-chain ecosystem currency.

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How do I withdraw assets from MyMetaverse to my Blockchain wallet?

You can transfer your assets to your Blockchain wallet in your NFT inventory on our website: https://mymetaverse.io/user/inventory

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Why am I not seeing my NFT's in my wallet or In-game?

If you're unable to see your minted nft's ingame or on our wallet it may be due to several issues.
Please check & provide a ticket with the following information:
  - Has your asset(s) finished processing? If not, please give ample time for it to process.
    You can check the status of minted assets here.
  - Verify that the address that's linked to your account is the same as your Enjin wallet's address.
    Linked address is shown under the "Blockchain" tab in your inventory.
Once you've checked this information, please submit a ticket along with the affected NFT ID's.

Help! I lost my ingame items/currency! What do I do?

Please email us and provide your In-Game name, a list of the item(s) and/or amount of currency you lost, along with any video/screenshots as evidence and we'll gladly reimburse your lost items.

I have other questions that aren't game related. Who do I contact?

Questions or inquiries that don't pertain to problems or questions you have ingame, you can use the appropriate emails to contact us:
 
  General Inquiries & Career Information - team@mymetaverse.io
  Press/Media & Business Opportunities - team@mymetaverse.io

Why can't I login?

If you're having issues logging into the server, please check the following: 
  - Ensure your network connection is stable   
  - Check to see if our server is down for Maintenance   
  - Check to see if other members are having similar issues (via our discord)

If you're encountering issues that persist, feel free to submit a ticket, regarding the problem, along with the error message that shows when you try to connect.